Safety & Crisis Resources

Last updated:

Safety & Crisis Resources

DearHim, Inc. Last Updated: 5/8/26

If You Are in Crisis

If you or someone you know is in immediate danger, call 911 or local emergency services.

If you are experiencing suicidal thoughts, self-harm urges, or a mental health crisis:

  • 988 Suicide & Crisis Lifeline: Call or text 988 (United States, free, 24/7)
  • Crisis Text Line: Text HOME to 741741 (United States, Canada, UK, Ireland)
  • The Trevor Project (LGBTQ+ youth, 13-24): Call 1-866-488-7386 or text START to 678-678
  • Trans Lifeline (transgender peer support): 877-565-8860
  • National Domestic Violence Hotline: 1-800-799-7233 or text START to 88788
  • RAINN Sexual Assault Hotline: 1-800-656-4673
  • SAMHSA (Substance Abuse and Mental Health): 1-800-662-4357

International:

  • UK Samaritans: 116 123
  • Lifeline Australia: 13 11 14
  • Find help in other countries: findahelpline.com

You are not alone. Help is available, free, and confidential.

Important Things to Know About DearHim

DearHim Is Not a Mental Health Service

DearHim is an AI companion and dating intelligence platform. It is not a substitute for professional mental health care, therapy, counseling, or crisis intervention.

If you are experiencing significant mental health challenges, please reach out to a qualified mental health professional. DearHim is not designed to support people through psychiatric crises.

Companion Chatbots May Not Be Suitable for Everyone

Some users report developing intense emotional connections with AI characters or relying on AI conversation in place of human connection. For most users this is a normal part of using the Service. For some, it can be harmful.

You may want to limit or stop using DearHim if you notice:

  • Spending more time with AI characters than with the real people in your life.
  • Withdrawing from real-world relationships, work, or activities you used to enjoy.
  • Feeling distressed when you can't access the Service.
  • Feeling that an AI character is your "best friend" or "only friend" or that it understands you better than real humans can.
  • Using the Service to avoid real-world conversations or commitments.

If any of these describe you, please consider taking a break, talking to a trusted person, or speaking with a therapist. Help-finding resources are at the bottom of this page.

Our AI Characters Are Not Real

All characters on DearHim and DearHer are generated by artificial intelligence. They are not real people. They do not have feelings, memories outside our database, awareness, or genuine concern for your wellbeing — even when they sound like they do. The connection you may feel is real, but the entity on the other side is software.

This is important if you are in a vulnerable emotional state. AI characters cannot replace genuine human support during a crisis.

Our Crisis Prevention Protocol (California SB 243 Disclosure)

In compliance with California Senate Bill 243, we maintain a protocol for detecting and responding to expressions of suicidal ideation, suicide, or self-harm by users. This section describes that protocol.

What Triggers the Protocol

Our system uses automated language analysis on incoming user messages to identify language patterns associated with suicidal ideation, self-harm intent, or acute mental health crisis. Triggers include direct statements ("I want to kill myself," "I want to hurt myself"), strongly-suggestive indirect statements ("I don't want to be here anymore," "everyone would be better off without me"), and clusters of distress signals over a session.

We err on the side of triggering the protocol when in doubt. We would rather over-respond to ambiguous signals than miss a real crisis.

What the Protocol Does

When triggered, the system:

  1. Surfaces a crisis-resource notification to the user immediately, displaying the 988 Lifeline number, the Crisis Text Line shortcode, and a link to this Safety page. The notification is visible and clearly distinguished from the AI conversation.

  2. Constrains the AI's response so the AI:

    • Does not generate content that encourages, instructs, romanticizes, or facilitates suicide, suicidal ideation, or self-harm.
    • Does not engage with hypotheticals or roleplay scenarios that involve suicidal ideation or self-harm methods.
    • Does not provide specific information about means of self-harm.
    • Acknowledges what the user said with care.
    • Encourages the user to reach out to crisis resources or trusted people in their life.
    • Does not attempt to function as a therapist or counselor.

  3. Logs the event for safety review (without sharing specific conversation contents publicly). Aggregated logs help us improve the protocol over time.

What the Protocol Cannot Do

  • It is not a substitute for emergency services. If a user is in immediate danger, the user must call 911 or a crisis hotline directly. We do not have the ability to dispatch emergency services.
  • It is not infallible. AI detection systems can miss subtle expressions of crisis or trigger on benign messages. We continually improve detection but cannot guarantee 100% accuracy.
  • It does not provide mental health treatment. The protocol refers users to qualified resources but does not itself provide care.

Minor Safety

Our Service is restricted to users 18+. We disclose that companion chatbots may not be suitable for minors. We do not allow AI characters to generate sexually explicit content involving minors under any circumstance, even in roleplay or fictional scenarios. If we detect that a user is under 18, we terminate the account.

Scope

The crisis prevention protocol applies to:

  • Conversations with AI characters on DearHim.
  • Conversations with AI characters on DearHer (when launched).
  • Wingman text analysis where the analysis touches crisis-relevant content.
  • Future products including DearUs.

The protocol does not apply to messages between real users on DearUs, because those are person-to-person communications and not AI-generated content. However, we provide reporting tools and crisis resources to users on DearUs as well.

How to Report a Safety Concern

If something on the Service has caused harm or you're worried about another user:

  • In-app: Tap "Report" on any AI message or DearUs profile/message.
  • Email:
  • Real-world emergency: Call 911 first. Then notify us.

We treat reports confidentially. Your report identity is not disclosed to the reported party except where required by law.

Mental Health Help-Finding Resources

If you'd like ongoing support beyond the Service:

If you are in the US and lack insurance, your state's Department of Mental Health website typically lists low- or no-cost options. Many states also have free 24/7 Warmlines (peer support, non-crisis): warmline.org.

Data Use for Safety

When the crisis prevention protocol triggers, we briefly retain log data of the event for safety improvement purposes. This data is described in Section 3.4 of our Privacy Policy. It is not shared with third parties except as required by law.

If we believe a user is in imminent danger of harm to themselves or others, we may, in our sole discretion, contact emergency services. This is rare and only happens when the threat appears credible and immediate.

Updates to This Page

We may update our crisis prevention protocol and this page as we learn from real-world use. Material changes will be reflected in this page's "Last Updated" date and notified through the Service. The legally required SB 243 disclosure will always remain published here.

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