Privacy Policy

DearHim, Inc. Effective Date: March 27, 2026 Last Updated: March 27, 2026

This Privacy Policy describes how DearHim, Inc. ("DearHim," "DearHer," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our websites (dearhim.ai, dearher.ai), applications, services, and any related features (collectively, the "Service"). This Policy applies to all users of the Service, regardless of location.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Policy, do not access or use the Service.

1. Important Disclosures

1.1 Artificial Intelligence Disclosure

DearHim and DearHer are AI-powered companion and dating intelligence platforms. All characters on our platform are artificially generated by artificial intelligence. They are not real people. You are not communicating with a human when you interact with any character on our Service.

Our characters are powered by large language models (LLMs) and text-to-speech technology. Their responses are generated by AI algorithms, not written or spoken by human beings. Character names, personalities, backstories, and images are entirely fictional.

1.2 Age Requirement

The Service is intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a user under 18, we will promptly delete that information and terminate the associated account.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@dearhim.ai.

1.3 Crisis Resources

If you or someone you know is experiencing a mental health crisis, suicidal thoughts, or self-harm ideation, please contact:

988 Suicide & Crisis Lifeline: Call or text 988 (US)
Crisis Text Line: Text HOME to 741741
The Trevor Project (LGBTQ+ youth): Call 1-866-488-7386 or text START to 678-678

Our Service includes automated protocols designed to detect expressions of crisis and refer users to appropriate crisis service providers. Details of these protocols are published at dearhim.ai/safety.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, and authentication credentials when you create an account.
Phone Number: If you opt in to receive SMS messages from our Service in your account settings.
Payment Information: When you subscribe to a paid plan or make purchases, payment is processed by our third-party payment processor (Stripe, Inc.). We do not store your full credit card number, bank account number, or other payment instrument details on our servers. We receive and store a truncated card identifier, billing address, and transaction history from Stripe.
Profile Information: Any information you choose to add to your profile, such as display name or preferences.
Conversation Data: The messages, text, images, and other content you send to and receive from AI characters on our platform. This includes text submitted to our Wingman feature for analysis.
Settings and Preferences: Your selected preferences, including notification settings, intimacy settings, and communication preferences.
Communications: If you contact us for support, we collect the content of your communications with our support team.

2.2 Information Collected Automatically

Device Information: Device type, operating system, browser type and version, and unique device identifiers.
Usage Data: Pages viewed, features used, interaction patterns, session duration, timestamps, and clickstream data.
Log Data: IP address, access times, referring URLs, and error logs.
Analytics Data: We use PostHog and similar analytics services to collect aggregated and individual usage data to improve the Service. This may include feature engagement, conversion events, and retention metrics.
Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to maintain session state, remember preferences, and collect usage data. You can control cookies through your browser settings, though disabling cookies may affect the functionality of the Service.

2.3 Information from Third-Party Services

Authentication Providers: If you sign up or log in using a third-party authentication service (such as Clerk), we receive your name, email address, and profile information from that service.
Payment Processor: Stripe provides us with transaction confirmations, subscription status, and truncated payment identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving the Service

To create and manage your account.
To process your conversations with AI characters and generate AI responses.
To provide Wingman text analysis, dating profile reviews, and other dating intelligence features.
To generate AI voice notes using text-to-speech technology.
To generate and serve character photos.
To process payments, manage subscriptions, and issue receipts.
To send you SMS messages from AI characters if you have opted in.
To personalize your experience based on your preferences and usage patterns.
To monitor, diagnose, and fix technical issues.
To improve our AI models, features, and user experience.

3.2 Safety and Compliance

To detect and respond to expressions of crisis, including suicidal ideation and self-harm, in compliance with California SB 243 and other applicable laws.
To enforce our Terms of Service and prevent abuse, fraud, and unauthorized use.
To comply with legal obligations, law enforcement requests, and regulatory requirements.
To protect the rights, safety, and property of DearHim, our users, and the public.

3.3 Communications

To send you service-related communications (account confirmations, security alerts, billing notices, policy updates).
To send you AI character messages via SMS, if you have opted in. You may opt out at any time by replying STOP or disabling the feature in your account settings.
To send you marketing communications, if you have opted in. You may opt out at any time by clicking "unsubscribe" in any marketing email.

3.4 Analytics and Research

To analyze usage patterns and feature engagement in aggregate.
To conduct internal research to improve our AI models and Service quality.
To measure the effectiveness of our marketing and growth efforts.

We do not sell your personal information. We do not share your conversation data with advertisers. We share your information only in the following limited circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, subject to contractual obligations to protect your data:

Provider	Purpose	Data Shared
Anthropic (Claude API)	AI conversation generation	Conversation messages (processed in real-time, not stored by Anthropic for model training per their data retention policy)
ElevenLabs	AI voice generation	Text of messages selected for voice generation
Replicate	AI image generation	Character generation prompts (no user personal data)
Stripe	Payment processing	Billing information, transaction data
Clerk	Authentication	Email, login credentials
Supabase	Database hosting	Account data, conversation data, preferences
Vercel	Application hosting	Server logs, IP addresses
PostHog	Analytics	Usage events, device information, IP addresses
Twilio	SMS messaging	Phone number, SMS message content (for opted-in users)
Resend	Email delivery	Email address, email content

Mobile Information: No mobile information collected through our SMS opt-in (including phone numbers and consent records) will be shared with third parties or affiliates for marketing or promotional purposes at any time.

4.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including to comply with a subpoena, court order, or similar legal mechanism.

4.3 Protection of Rights

We may disclose your information if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of DearHim, our users, or the public, including to detect, prevent, or address fraud, security, or technical issues.

4.4 Business Transfers

If DearHim is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We may share your information for any other purpose with your explicit consent.

5. Conversation Data and AI Processing

5.1 How Conversations Are Processed

When you send a message to an AI character, your message and relevant conversation history are sent to our AI provider (Anthropic) in real-time to generate a response. This data is processed transiently and is not used by Anthropic to train their models, per Anthropic's commercial API data retention policies.

5.2 Conversation Storage

Your conversation history is stored in our database (hosted on Supabase) to maintain continuity in your interactions with AI characters. You may delete your conversation history at any time through your account settings.

5.3 Wingman Feature

When you use the Wingman feature to decode texts, analyze profiles, or receive reply suggestions, the content you submit is processed by our AI system. This content is treated with the same privacy protections as regular conversation data.

5.4 Voice Notes

When the Service generates an AI voice note, the text of the relevant message is sent to our voice provider (ElevenLabs) for text-to-speech synthesis. The generated audio is delivered to you and is not retained by ElevenLabs beyond the generation session.

5.5 AI-Generated Images

Character photos on the Service are AI-generated. No real person's likeness is used. Image generation prompts do not contain user personal information.

5.6 No Human Review of Conversations

We do not employ humans to read, review, or moderate individual conversations in the ordinary course of business. Conversations may be reviewed only in response to user-reported safety concerns, legal obligations, or Terms of Service violations, and only by authorized personnel under strict access controls.

6. SMS Messaging

6.1 Opt-In

If you choose to provide your phone number and opt in via the "Text Me" feature in your account settings, you consent to receive SMS messages from DearHim, including AI character messages, dating insights, Wingman follow-ups, and account notifications.

6.2 Message Frequency

Message frequency varies based on your interaction and settings. You may receive up to several messages per day depending on your engagement level.

6.3 Opt-Out

You may opt out of SMS messages at any time by:

Replying STOP to any message.
Disabling the "Text Me" feature in your account settings.

After opting out, you will not receive further SMS messages unless you re-subscribe. Reply HELP for support or contact support@dearhim.ai.

6.4 Carrier Disclaimer

Message and data rates may apply depending on your carrier and plan. Carriers are not liable for delayed or undelivered messages.

6.5 SMS Data

Your phone number is transmitted to our SMS provider (Twilio) solely for message delivery. We do not sell, share, or use your phone number for third-party marketing.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specific retention periods:

Account Information: Retained until you delete your account.
Conversation Data: Retained until you delete individual conversations or your account. You may delete conversations at any time through the Service.
Payment Records: Retained for 7 years after your last transaction, as required for tax and accounting compliance.
SMS Consent Records: Retained for the duration of consent plus 5 years after opt-out, to demonstrate compliance with telecommunications regulations.
Analytics Data: Retained in aggregated or pseudonymized form for up to 3 years.
Server Logs: Retained for up to 90 days.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

8. Your Rights and Choices

8.1 All Users

Regardless of your location, you may:

Access the personal information we hold about you.
Correct inaccurate personal information.
Delete your account and associated personal data.
Export your data in a portable format.
Opt out of marketing communications at any time.
Opt out of SMS messages at any time.
Delete individual conversations or your entire conversation history.

To exercise any of these rights, contact us at privacy@dearhim.ai or use the relevant features in your account settings.

8.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share information.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Opt Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive personal information to purposes necessary to provide the Service.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email privacy@dearhim.ai with the subject line "CCPA Request" or call us at (323) 451-1354. We will verify your identity before processing your request. We will respond within 45 days, which may be extended by an additional 45 days if necessary.

Categories of Personal Information Collected (preceding 12 months):

Identifiers (name, email, phone number, IP address, device identifiers)
Commercial information (subscription history, transaction records)
Internet or electronic network activity (usage data, browsing history on our Service, interaction with AI features)
Geolocation data (approximate location derived from IP address)
Inferences drawn from the above (preferences, usage patterns)
Sensitive personal information (account login credentials; contents of communications — i.e., conversation data)

Categories of Personal Information Sold: None. We do not sell personal information.

Categories of Personal Information Shared for Cross-Context Behavioral Advertising: None.

If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Bases for Processing: We process your personal data based on: (a) your consent (for SMS messaging, marketing communications, and intimate content features); (b) performance of a contract (to provide the Service and process payments); (c) legitimate interests (to improve the Service, ensure security, and prevent fraud); and (d) compliance with legal obligations.
Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate data.
Right to Erasure: You may request deletion of your personal data.
Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances.
Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
Right to Object: You may object to processing based on legitimate interests.
Right to Withdraw Consent: You may withdraw consent at any time for processing based on consent.
Right to Lodge a Complaint: You may file a complaint with your local data protection authority.

To exercise your rights, contact privacy@dearhim.ai. We will respond within 30 days.

International Data Transfers: Your data may be transferred to and processed in the United States. When we transfer data outside the EEA/UK, we rely on Standard Contractual Clauses or other appropriate safeguards.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest.
Access controls limiting employee access to personal information to those with a legitimate business need.
Regular security assessments and vulnerability testing.
Secure authentication via Clerk with multi-factor authentication support.
Payment processing via PCI-compliant Stripe infrastructure.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. If we become aware of a security breach, we will notify affected users and applicable regulatory authorities as required by law.

10. California SB 243 Compliance

In compliance with California Senate Bill 243 (effective January 1, 2026), we implement the following:

10.1 AI Disclosure

All users are notified that they are interacting with AI-generated characters, not real humans. This disclosure is provided during account creation and is accessible at all times within the Service.

10.2 Crisis Prevention Protocol

We maintain a protocol for preventing the production of content related to suicidal ideation, suicide, or self-harm. When our system detects that a user may be expressing suicidal ideation or self-harm, the Service will:

Provide a clear notification referring the user to crisis service providers, including the 988 Suicide & Crisis Lifeline (call or text 988) and the Crisis Text Line (text HOME to 741741).
Prevent the AI from generating content that encourages, promotes, or facilitates suicidal ideation or self-harm.

Details of our crisis prevention protocol are published at dearhim.ai/safety.

10.3 Minor Safety

Our Service is restricted to users 18 years of age and older. We do not knowingly allow minors to use the Service. If we become aware that a user is under 18, we will terminate their account. Additionally:

We disclose that companion chatbots may not be suitable for minors.
We do not permit AI characters to generate sexually explicit content involving minors under any circumstances.

11. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at privacy@dearhim.ai and we will take steps to delete such information.

12. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by DearHim. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. We currently do not respond to DNT signals, as there is no industry-standard interpretation of DNT. California law requires us to disclose this.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website, updating the "Last Updated" date, and, where required by law, by sending you a notification via email or through the Service.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DearHim, Inc. Email: privacy@dearhim.ai Support: support@dearhim.ai Legal: legal@dearhim.ai Safety: safety@dearhim.ai

For CCPA requests: privacy@dearhim.ai with subject line "CCPA Request" For data deletion requests: privacy@dearhim.ai with subject line "Data Deletion Request" For GDPR inquiries: privacy@dearhim.ai with subject line "GDPR Request"